20 Feb Instaply: the very first instant messaging channel for B2C relationships

B.D.C. has recently introduced Instaply to UK brands and retailers ; this San Francisco based start-up delivers the first instant messaging platform dedicated tocustomer relationships. Surfing on the worldwide text messaging phenomenon, Instaply has created the technology that helps retailers and brands communicating better with their customers. Using Instaply, retailers and brands can connect with their customers before, during and after the sale, deliver positive experiences at scale, and keep their promises in a collaborative and rewarding way.

After an initial Go To Market study performed by B.D.C, Instaply is now ready to enter and disrupt the British market where as 66,7% of mobile phones owners are using daily a smartphone with over 150 daily interactions!

Using Instaply, businesses can easily take advantage of the unique thread which enables to help a customer with all the team’s power; as the relevant experts are copied you can deliver a better customer service without asking the customer to repeat himself.  In the same time employees of the organization can discuss privately with a customer to deliver a better service.

In a nutshell, Instaply delivers the technology that brings social and instant messages together to build stronger relationships between businesses and their customers.  Instaply can be integrated on the retailers websites and mobiles apps. The solutions easily increases loyalty and NPS usinginstant messaging as a new customer service channel.

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